Wagz To  Whiskers

Policies




Payment:
Payments for walking or sitting services are to be paid in full at the time of booking or on the first day that services begin. If payment is not received at the time of services, a $25.00 late fee may be added to your invoice. Wagz to Whiskers accepts checks or cash. There will be a $35.00 returned check fee for all returned checks. If Client requests to extend service, the Client guarantees payment at the same rate for all services provided upon return. Although not required, if you wish to tip the Pet Sitter please write a separate check in the pet sitter's name or leave cash for your sitter.

Surcharge Policy:
A last minute surcharge of $10 will apply for all same day service requests. An additional Holiday charge of time and a half will apply for visits made on the following holidays: New years Eve, New Years Day, Easter, Memorial Day, Independance Day, Labor Day Thanksgiving Day Christmas Eve and Christmas Day.

Cancellations:
For early return or cancelations of service (for non holiday reservations) a 24 hour notice is required Client will be charged the rate of one visit. After cancellation fees and any remaining balance will be applied to future pet sitting visits only. No refunds will be given. All holiday reservations require 7 day notice for changes and cancellations or client will be charged for the services reserved. No credits will be give for early returns during holiday periods. All holiday visits must be prepaid during Thanksgiving, Christmas and New Years and cancellations are non refundable.

Holiday Payments and Cancelations:
All reservations for Thanksgiving, Christmas and New Years must be paid in full at booking. Cancellations two weeks prior to first visit are 50% refundable for entire schedule and will be given a credit that can be used for future services. Cancellations one week prior to the first visit are 25% refundable for entire schedule and will be given a credit that can be used for future visits. Cancellations less than one week notice are non-refundable.

Holiday Charges:
Holiday charges will be time and a half per visit for the following Holidays: New Years Eve, New Years Day, Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving , Christmas Eve, Christmas Day.

Emergency Care:
In the event of pet illness or other medical emergency and specified vet is unavailable, pet will be taken to the closest vet or emergency care.  Client understands and agrees that attempts will be made to contact them in case of emergency and if client is unreachable, Pet Sitter has permission to authorize any care that the vet deems necessary for the pet's health, saftey and survival. Client agrees to reimburse Wagz to Whiskers for any additional fees and all cost relating to vet care during thier absence. Which may include x-rays, blood work, surgery and/or other expensive procedures. There is an emergency medical transport fee of $35.00.  For the saftey of your pet and others, pets must have current vaccination. Should the pet sitter be bitten or otherwise exposed to any disease or ailment recieved from Clients animal which has not been properly vaccinated, it will be the Clients responsibility to pay all costs and damages incurred by the vicitim.

Extra Fees/ Charges:
Wagz to Whiskers reserves the right to invoice or bill at $17.00 per half hour or any portion thereof, for any additional time spent over a 30 minute visit that is necessary. This includes service and time for the following but not limited to: all veterinary trips, pet illness, excessive clean up resulting from pet incontinence, accidents or frequent vomiting, complications administering medications, obtain pet food, medications or supplies; wait time for emergency home repairs, search for pet that escaped containment or leash. Client will be held responsible for all expenses incurred and reimburse Wagz to Whiskers upon return.

Late Night or Early Morning Visits:
Visits made between the hours of 9:00 pm and 7:00 am are subject to an addition $5.00 per visit.

Same Day Service Request:
All services booked within 24 hours may be subject to a $10.00 service charge. If less than 3 hours a $20.00 service charge may apply.
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